We’ve compiled a list of frequently asked questions for your convenience. If you have other questions, feel free to email us booking@eye-dew.com. You may browse all of the questions and answers in the “Full Q&A.”

FULL Q&A

Clients: Do you deliver every image you shoot?

A: Unfortunately we do not. With our expertise of processing thousands of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one. Example(test shots, unfocused shots, bad expressions and other images that may dilute the overall product delivery). 

Clients: Do your provide videography services?

A: Yes. To see examples of our videography services, click here. If we are booked we will recommend you to another videographer.

Clients: Have you shot at my venue before?

A: We shoot at hundreds of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!

Clients: Do you do destination weddings? What additional fees are associated with destination weddings?

A: We love to serve clients all around the world. If you are a fan of our work then we are there! Our destination wedding photography packages include the cost of travel and reasonable accommodations.

Clients: Which photographer will be shooting my wedding?

A: Typically, the photographer you meet during you consultation will be the photographer for your engagement session and wedding. A replacement photographer will only come in if we somehow cant make the shoot.

Clients: Do you provide partial day coverage?

A: Yes, Give us the specifics of the event and we will create a package just for you!

Clients: Do you shoot Quinceaneras, Debutants, Bah Mitzvahs, or Corporate Events?

A: Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography; and we would love to cover your celebration.

Clients: What is your photography style?

A: The Eyedew Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. 
 

Clients: Can I see a full event from start to finish?

A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.


Clients: My venue is very dark. How does your camera handle these situations and can I see samples?

A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.

Clients: How do I get my wedding published on other wedding blogs or magazines?

A: Click Here for a list of our favorite wedding blogs and their instructions for submission.

Clients: How many hours do you suggest we set aside for wedding day photos?

A: When you book with us you have us for a day. Start to finish.

Clients: When can we expect to see our photos from our engagement session?

A: Post production for engagement sessions are completed within 4 weeks after the date of the shoot. If you require the images to be completed prior to 4 weeks after the date of the shoot, a rush-process fee will be charged.

Clients: When should we do our engagement session?

A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least eight weeks prior to the wedding date due to the time necessary to post produce each image (4 weeks) and complete your product order(s) (4 weeks). See the engagement session post production delivery time and engagement session product delivery time FAQ’s for more details.

Clients: Can we schedule our engagement session for the weekend?

Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend. We also like to shoot on weekdays because locations are typically less crowded.

Clients: How many images do you typically deliver from and engagement session? From a wedding?

We typically deliver anywhere from 50-100 images per 2-hour engagement shoot and for weddings we typically deliver 100 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Clients: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?

Custom save-the-date images are priced at $100 per image and can be added on to any package through our website.

Clients: When and where can we view our engagement pictures?

Your engagement session images will be completed no more than 4 weeks after the date of the shoot. If you require the images to be completed prior to 4 weeks after the date of your shoot, a rush-edit fee of $100.00 will be charged.

Clients: How do I reserve you for my date?

A: All dates are reserved once we receive your signed contract and deposit.

Clients: If we cancel the wedding, will we receive our deposit back?
A: Unfortunately no. Deposits are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.


Clients: If we change our wedding to a different date, will we be able to use our deposit towards a future date?
A: Generally no, but this is taken on a case by case basis. The reason for canceling and our availability is taken into account. Also, if rates change from your original date to your new date, the new rates will apply.


Clients: Are there travel fees associated with the engagement session and/or wedding day shoot(s)?
A: All travel expenses are based on the distance between your event location(s). The following destinations are subject to the following travel fees:
– All other destinations beyond 100 miles round-trip will be negotiated and handled on a case-by-case basis.


Clients: Do you offer any discounts on weekday weddings, Sunday weddings, or weddings during the off-season?

A: We do not offer discounts on Sunday weddings and off-season weddings. As you may know, wedding season is almost year round here in South Carolina. Because of that we are shooting throughout the year. We also cannot offer discounts on weekday weddings as all of the costs (second shooter rates, etc.) associated with the wedding remain the same. We do offer discounts occasionally 

Clients: If I pay for my package in cash will we be able to avoid paying sales tax or receive a discount?

A: Unfortunately, collecting in cash does not exempt a photography studio from paying South Carolina sales tax on the amount of the package price when a physical product is delivered, whether that product be an album or any other physical product. However, we do offer tax-free services and packages that fall within South Carolina State Law if you would like a service only packages.

Clients: Is there a style or quality difference among the photographers?

A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed and to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We guarantee that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our clients requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.

Clients: What happens if we go over the contracted amount of time?

A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time; and moreover we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment


Clients: Why do we need to charge for additional coverage?

A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post produced which adds to our overall costs.


Clients: How long does it take to get my prints?

Product creation times vary, however, print orders will generally be completed within 4 weeks after the product order is submitted.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

Clients: How long does it take to get my album?

As with our other products, production times vary. However, you can typically expect to receive your album 4-6 weeks after placing the order. The process before placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the amount of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply.

Clients: How long does it take to get my sign-in book?

The sign-in book takes around 4-6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.

Similar to the post production process, if you require rush-processing, a fee of $100.00 will be charged. Additional fees for rush shipping may also apply

Clients: How many pages and images do we get in our wedding day album?

A: Our signature Eyedew album contains 30 pages and 80+/- images. If you’d like to add more pages and images, each additional page can be added at additional cost and includes the design time/revisions.

Clients: Can I add more pages and images to my album?

A: Each additional page can be added for additional cost and includes the design time/revisions.

Clients: What rights do I have to the digital prints?

A: You have the right to reprint images whenever you want. 

Clients: Do you provide the RAW files from my engagement session and/or wedding day?

A: We only deliver the finish product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.

Clients: How many images do you deliver on the image download?
A: For a 3 hour engagement session we typically deliver 50-100 images and for a wedding we typically deliver 100 images per hour of coverage. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.

Clients: What if I lose my images? 

A: There is a $50 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.

Clients: What type of camera/equipment do you use?

A: Professional DSLRs. We recommend the use of these cameras at all of our events.

Clients: Do you backup our images? How can we ensure that our images won’t be lost?

A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the shoot, we back up on an External Hard Drives after each major event throughout the day. This leaves one copy on the CF cards and creates one copy on the External Hard Drives.

Clients: Do you have liability insurance? 

A: Yes. Many venues require the photographer to have Liability Insurance. So before hiring Uncle Joe, make sure he’s covered.

Clients: We live out-of-town. Is it possible for our family/friends to meet with you instead?

We’d love to meet your relatives, answer their questions and review our work with them. If possible, we’d like to at least webcam with you to get to know you better.

Clients: We’re very busy and won’t be able to meet. Are there any other options?

A: We would love to meet with you prior to our engagement shoot or wedding; however, if you’re too busy or too far away, we can handle everything remotely. Just let us know what information you need and we will do our best to accommodate your request. For example, if you would like to see more of our work, we can gladly show you complete events online. If you would like to talk about packages and get a sense of the photographer’s personality, telephone calls and webcam appointments can be arranged.

Clients: Do you travel to meet clients?

A: Due to the limitations of our schedule, we currently do not travel to meet clients. If you would like to schedule a meeting, please contact us!

Clients: How do I set up an appointment to meet you in person and see some of your work?
A: Contact us email booking@eye-dew.com